Now Hiring! Client Success Manager!

Location: Miami, FL (Onsite)

Salary: $65k - $75k 

Job Summary: As a Client Success Manager, you will be a key member of the sales team in our Miami Headquarters office, ensuring a smooth completion during the closing process and seamless execution of complex event installations. This role is responsible for transitioning closed orders from the sales to the fulfillment pipeline, monitoring dynamic inventory elements
for accuracy and timeliness, and engaging with clients to forge trust. The Client Success Manager also handles customer inquiries, processes payments, liaises with operations regarding fulfillment requirements, and supports the sales effort with various tasks.

Benefits:

• Health, Dental and Vision insurance
• Company sponsored 401K plan with employer matching (4% of compensation)
• Paid vacation, holidays and other time off programs
• Bonus opportunities

What You’ll Do:

• Assist with the processing of customer orders, ensuring accuracy and timely delivery
• Maintain and update sales records in the CRM and other tracking systems
• Collect logistical details directly with clients, including timelines and floor plans
• Manage multiple order components across order lifespan (transfers, shipment, deliveries) to ensure accuracy & timeliness, including making determinations regarding transfer timelines and retention thresholds
• Liaise with Operations on a routine basis to confer delivery/installation requirements and consult on routes, logistics, and timelines
• Process payments and assist with general accounting administration as it relates to order/job processing
• Troubleshoot delivery exceptions and other product related issues
• Manage Miami Showroom in conjunction with Marketing team as it relates to product refresh, seasonal merchandising, and general upkeep
• Occasional on-site supervision during complex installations to ensure optimal client experience and event success

What You’ll Need:

• Bachelor’s Degree from four year college or university desired
• Minimum 2 years' experience in the event or hospitality Industry in one of the following functions: Sales, Design Coordination, Design Production, Catering Management, Operations Leadership
• Experience working in the GSuite environment, including GMail, Google Drive, and Google Meet
• Proficiency in Microsoft Office, particularly Excel and Word
• Experience with CRM systems and order management software
• Ability to learn and quickly develop proficiency in new systems is expected
• Ability to read, analyze, and interpret business documents
• Strong communication skills, both written and verbal
• Bilingual in English and Spanish is a plus
• Strong organizational skills
• Versatile problem solver
• Exceptional critical thinking skills
• Superior attention to detail

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume for consideration. We offer competitive compensation, benefits, and opportunities for growth and advancement.

Who we are:
Born in Miami, set at tables around the world, Nuage is a leading linen and event rental company with an extraordinary track record of helping customers execute their creative visions by incorporating our beautiful products when bringing milestone celebrations to life. We take pride in our extremely loyal customer base and our talented team, composed of genuinely caring individuals dedicated to delivering on our promises. We value imagination, diversity, and the growth opportunities we provide to our team. We're seeking innovative, smart, and hard-working